Jul 20, 2020
About Anja
Riemer-Grobe
Anja Riemer-Grobe is the creator of the RTC Method and founder and
CEO of Management Made Easy, an Online Business Management Service
that focuses on building strong relationships, high trust and
efficient communication to elevate productivity, quality and client
satisfaction in the world of professional services.
With her unique approach of combining well-organized structures and
processes in the backend and a consistent client-focused service
experience on the frontend she inspires and supports her clients to
bring more authentic humaneness into the business world.
In this episode Virginia and Anja
discuss:
Building relationship to create loyal customers
How to connect with clients
Finding, onboarding, and training a team
The key to successfully onboarding team members
Empathy = Maps
And more!
Key
Takeaways:
The importance of keeping a time log for team building
Create your team based on roles, not job descriptions.
Proper onboarding solves productivity processes
Develop an empathy-map for great relationships
Lead yourself to be trustworthy
Get it out of your head!
Innovation is the key to client retention.
How to reach Anja:
https://www.management-made-easy.com
Email: anja@anja-riemer.de
Facebook: https://www.facebook.com/OnlineBusinessManagementMadeEasy/
LinkedIn:https://www.linkedin.com/in/anja-riemer-grobe/
Connection Challenge! Let’s connect Anja!
Anja would like to meet… Mike Michalowicz