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Business by Referral Podcast

Jul 20, 2020

About Anja Riemer-Grobe
Anja Riemer-Grobe is the creator of the RTC Method and founder and CEO of Management Made Easy, an Online Business Management Service that focuses on building strong relationships, high trust and efficient communication to elevate productivity, quality and client satisfaction in the world of professional services.
With her unique approach of combining well-organized structures and processes in the backend and a consistent client-focused service experience on the frontend she inspires and supports her clients to bring more authentic humaneness into the business world.

In this episode Virginia and Anja discuss:
 Building relationship to create loyal customers
 How to connect with clients
 Finding, onboarding, and training a team
 The key to successfully onboarding team members
 Empathy = Maps
 And more!

Key Takeaways:
 The importance of keeping a time log for team building
 Create your team based on roles, not job descriptions.
 Proper onboarding solves productivity processes
 Develop an empathy-map for great relationships
 Lead yourself to be trustworthy
 Get it out of your head!
 Innovation is the key to client retention.

How to reach Anja:



Connection Challenge! Let’s connect Anja!
Anja would like to meet… Mike Michalowicz