Jul 20, 2020
Anja Riemer-Grobe is the creator of the RTC Method and founder and CEO of Management Made Easy, an Online Business Management Service that focuses on building strong relationships, high trust and efficient communication to elevate productivity, quality and client satisfaction in the world of professional services.
With her unique approach of combining well-organized structures and processes in the backend and a consistent client-focused service experience on the frontend she inspires and supports her clients to bring more authentic humaneness into the business world.
In this episode Virginia and Anja
Building relationship to create loyal customers
How to connect with clients
Finding, onboarding, and training a team
The key to successfully onboarding team members
Empathy = Maps
The importance of keeping a time log for team building
Create your team based on roles, not job descriptions.
Proper onboarding solves productivity processes
Develop an empathy-map for great relationships
Lead yourself to be trustworthy
Get it out of your head!
Innovation is the key to client retention.
How to reach Anja:
Connection Challenge! Let’s connect Anja!
Anja would like to meet… Mike Michalowicz